Add Customers

The “User administration” page is where you can give customers access to Con creteDirect. 

For a customer to use the ConcreteDirect customer mobile app, first you need to  navigate to “User administration” using the icon in the navigation bar. Then select  “+ New customer” and enter in the following customer information: 

1. Given name 
2. Last name 
3. Phone number 
4. Email 
5. Select their company and jobsites. Users may be associated with multiple com panies. 

After you’ve entered the customer information and clicked “Confirm” the customer  will be able to log in on their phone. 

Some customers who are hesitant to give their laborers access to all the features  may request the use of the “Read only” option.

In-app order requests

When customers place an order request within their ConcreteDirect mobile app,  a temporary notification will appear on every dispatcher’s screen and be entered  into the “Requested orders” queue.  

There, dispatchers can review the details, chat with the customer, and forward the  order on to their instance of Command.

Activity

In the “Activity” screen, dispatchers can view how responsive their region is when  answering customer messages and accepting orders. They can also view how  their activity on the platform compares to that of their colleagues.

Customer Chat

Dispatchers have the ability to chat with customers on each order.  

When a message is sent by a customer, it appears in the “Customer chats” queue  where it remains until answered.  

The messages of a selected order can be reviewed at any time.

Order Overview

ConcreteDirect provides an overview of each day’s orders sorted chronologically.  By selecting an order from the list, you can view order details, chat with custom ers, and view individual payloads.

Loggin in...

To log into ConcreteDirect as a dispatcher, visit www.kubikapp.com and click on  the “Sign in with your LH Google account” link.  

If you are not already logged in through your browser, you will be prompted to en ter your LH email and password. 

If you experience an error at this time, it is likely that your account has not yet  been activated. Please request access through ServiceNow and try again when  prompted.

Overview

The ConcreteDirect Dispatch app provides users with the ability to: 

1. view a day’s orders 
2. chat with customers 
3. review and accept in-app orders to command 
4. gain insight into their customers’ experience 
5. use English, French, or Spanish 
6. send an emergency message to all customers with orders today G. add customer users to ConcreteDirect 
7. manage drivers and trucks in the ConcreteDirect system