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Dispatch App: FLRA Management with “Hazard reports
Dispatch App:
Customer App: FLRA Hazard Notifications
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Driver App: FLRA Covid Reminder
Warning Content:
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Dispatch App:
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Exporting and Sharing Tickets
The export feature is available in three locations: the Orders Overview screen, the order schedule table, and individual tickets. Dispatchers have a several options when selecting which tickets to export: all tickets requiring review, individaual tickets , and all tickets that are currently displayed.
Exporting different formats
After selecting which tickets will be exported, users have the option of selecting whether they prefer PDF ticket format or XLS table. For internal use, XLS tables may be preferable and if the tickets are being sent to customers, PDF may be ideal. The new XLS tables will also display customer comments, driver comments, and wait time in minutes (begin pouring time – On site time).
Downloading Exports vs Sharing
When a dispatch app user has chose which tickets to send and in what format, the decision can be made to either download directly or to “Share”. Sharing can be done by either email or text message.
Dispatcher-to-Truck Messaging: Dispatcher
In the “Truck messages” feature dispatch app users can now create multiple choice messages to send to one or multiple drivers.
After entering a custom message, dispatchers can specify 1-4 custom responses for drivers to choose from. The default value of option 1 will always be “OK” for instances when no response is necessary, and all that is needed is a record of the driver’s acknowlegement.
Driver’s responses will populate the “Truck messages” table for drivers to answer and will stay active for 12 hours.
Dispatcher-to-Truck Messaging: Driver
Drivers will now have a “Messages” icon and screen where they can access the messages sent by dispatch users.
Incoming message will trigger a repeating chime to play until the driver has read the message.
The tablet will not receive any messages or play the chime if the truck starts mov ing over 5 mph, and will only resume after the truck has dropped below 5 mph for 60 seconds.
Dispatch App:
• Download tickets as PDF file (example below)
• Dispatchers can create orders within ConcreteDirect. (example below)
• Canceled tickets can be reinstated within 90 minutes.
• Incoming order editing now includes address pin dropping (example
below)
• Additives will be shown on the ticket/payload level
Customer App:
• Ticketed payloads will be shown in customer app again.
From the e-ticket, click on the the “download” icon. Then select whether you
would like to export the single ticket or every tikect from that order and execute
by clicking “Download.
To create an order in ConcreteDirect, select the “Create order” button from the
main navigation bar. After you’ve enter the “Ordered by” information you’ll be
provided with a blank order form. You can now create a single or multiple orders
withing the ConcreteDirect app.
Also pictured is the new location selector which allows locations to be specified in
the absence of a valid address.
Several changes have been made to the Order Details screen:
E-tickets will now display both the cumulative total batched for that specific truck as well as the total batched for the entire order.
On ConcreteDirect.com, customers can now view their order details by clicking directly on the order tile:
Paperless
Jobsites and orders can now be paperless.
This means that all jobsite and order data is stored in the app.
All orders marked as “paperless” will have a green leaf icon.
Delivery tickets for paperless orders will not print from Command Batch.
Delivery-Days Calendar
Calendar View Of Orders
The calendar view of your visible orders allows you to see on what days you have orders scheduled and quickly navigates to the desired date.
Bulk Ordering
Customers can now use the Bulk Order feature on ConcreteDirect.com to place orders on multiple jobsite contracts at one time.
Field Level Risk Assessment
Viewing the FLRA
Drivers can now use their tablets to document their Field Level Risk Assessments.
The FLRA filled out by drivers will appear in the dispatch app on each delivery ticket as well as the PDFs generated by ConcreteDirect.
The FLRA element on each ticket has four states:
unresolved hazards.
have indicated hazards on the jobsite.
hazards.
ards on the jobsite.
Paperless Jobsites and Orders
Paperless Orders
Dispatchers can now mark any order as “Paperless” by toggling the green leaf icon. When an order is paperless, the batch system printer driver will not print a delivery ticket.
Both Driver and Customer apps will indicated that an order is paperless and they should not expect to receive a paper ticket.
If an entire jobsite or company would like to go paperless, the new “Jobsites” administra tion screen can be used to designate their paperless status.
The “Jobsites” administration page is found by clicking the “Administration” icon in the top right corner of the window…
Then selecting the “Jobsites” tab from the menu on the left underneath “Jobsite contacts” and “Drivers”.
FOB Order in ConcreteDirect
FOB orders will now display in ConcreteDirect apps.
The Delivery Method within th eorder should remain as FO (FOB), to make sure taxes are applied correctly in SAP, and the Schedule must contain Truck Spacing and Unload Times.
This will cause the FOB orders to populate on the Truck Demand Graphs but the impact can be minimized by manipulating the schedule data values.
For tickets to appear on the CD Customer App the ticket must capture “Load” status – most batching systems will auto populate this field.
Field Level Risk Assessment
Paperless
Confirm Delivery
Several changes have been made to the Order Details screen:
E-tickets will now display both the cumulative total batched for that specific truck as well as the total batched for the entire order.
On ConcreteDirect.com, customers can now view their order details by clicking directly on the order tile:
To aid drivers in recording additions made to the load, the following “Quick Selection Chips” have been added to the Driver Comments feature:
Now when a driver wants to indicate that charges for Super P, Waste, or Wait time should be added to the ticket, they can tap the “Quick Selection Chip” for that product and then fill in the details.
For Super P and Waste, which have whole unit increments, a driver can add multiple chips and they will be summed up when saved. In the example above, two gallons of Super P were added to the load and the driver has added two Super P chips. When he saves his comment, anyone viewing the driver comments will see that 2 gallons of Super P have been added.
Supporting details such as “what brand” of additive or “how much wait time should be charged for” can be added by text.
E-tickets will now display both the cumulative total batched for that specific truck as well as the total batched for the entire order.
Drivers will now be able to inform customers without the app, how many yards have been batched on an order.
There are two major changes to the truck QR codes:
In all of Canada, the time stamp populating the “Start Load” field will be the “end batch time” produced by Command.
If a driver has added comments to a delivery ticket, then in ConcreteDirect that order will assume the “For Review” status when the order is completed in Command.
To resolve the “For review” status of an order and progress it to “Completed”, a Dispatch App user must visit that order’s screen and check the “Reviewed” box next to each ticket with comments.
As a result, when an order in ConcreteDirect is “Completed”, the gatekeepers and dispatchers can be confident that all additional comments and charges from the tickets have been addressed. There is now no need to wait until paper tickets are available to send an invoice for an order.
Before an order request is pushed to Command it can now be edited by a dispatcher. All order fields except “Customer” can be changed by a dispatcher and then saved by selecting the “Update Order” in the bottom right corner of the screen.
When a dispatcher is finished reviewing the details of an order request they can “Accept” or “Remove” the order. “Accepting” the order results in it being sent to Command and “Removing” the order results in it’s cancelation. This language has replaced the former “Send to command” button.
Now, if a dispatcher decides to cancel an order before it has been accepted on the Command side, or if an order is “stuck” due to credit hold, they can now “Decline” the order which will result in it’s cancelation.
Every truck in the ConcreteDirect system now has a dedicated QR Code that will be distributed to the regions by the CD team. This QR code will be provided in high resolution PNG image format and can be printed in the office or sent out to a printing service to be used as decals or stickers. Each region may decide where to display the QR code based on their privacy concerns. Some possibilities are on the inside of doors, the outside of doors, printed and laminated, or on business cards. As an example, staging truck number 200’s QR code can be seen below:
